MAIN REGISTRATION

Registration for www.vetnurse.co.uk should be self-intuitive. Simply complete the registration details and hit the 'Submit' button. The system will then automatically send a password to the e-mail address you supplied. The speed with which you receive your password is dependent on Internet conditions at the time. It is despatched immediately and will usually arrive within seconds. However, if Internet traffic is high, it may take hours. If you do not receive a password within 24 hours, please contact us at: in order that we can investigate further.

• After you receive your password, return to the main website and click on the section you wish to view first. You will be prompted to enter your e-mail address and new password.
• At any time after entering the site, you may change your password to something more memorable in the Help section of the site. Click on the link under 'Manage Your Account', retype your new password in BOTH password boxes and hit the 'Submit' button. Your new password will then become active the next time that you re-enter the site.
• If you forget your password at any time simply click on the Forgot Password link from the main login window, enter your e-mail address, and a reminder will be sent to you.

FORUM USAGE

When you register on www.vetnurse.co.uk, your basic details are automatically used to create a profile so that you can participate in the Forums. By default, this will use the first name from your registration as the name displayed next to any messages you post within this section (Publicly Displayed Name).

If, however, you would like to remain anonymous when posting messages, you may change your Publicly Displayed Name by visiting the Help Section of the site, clicking the link under "Manage Your Account" and submitting a new forum name.

When you first use the forum you will notice a separate login button at the top left of the screen. Although you are already logged in to the site at this point, you will need to press this button in order to post messages on the forum. Note that the username and passwords are already completed for you, so there is no need to keep a note of these separately to your main registration details.

When you first click the log in button within the forum, the system will be set to recognise you when you return in the future. You should not need to log in again unless you return to the forum after a long absence, you log in to the forum from a different computer, or you log out!

TROUBLESHOOTING

1. I registered, but did not receive my password.
   This system automatically generates a password immediately after a registration is submitted. It is sent to the e-mail address you supply during registration. It is therefore vital that you supply a correct, working e-mail address. Otherwise your password will simply disappear into cyberspace, and you will have to re-register.
   
   If you are in any doubt as to whether your e-mail address is working, please send yourself a test e-mail before registering.
   
   If you do not receive your password within 24 hours, and you are certain that you supplied a correct e-mail address during registration, then please contact us at: so that we can check that there is not a fault with the system.
   
   
2. I registered, was sent a password, but when I enter the password, I keep getting an "ACCESS DENIED" message.
   By far the most common reason for this error is if you mistype your password, or enter a wrong password. Please ensure that you are entering the correct password before trying anything else.
   
   If in doubt, check that you are using the correct password by clicking the Lost Password link from the main login page. This will send you a password reminder, which you can then check against the details you were using.
   
   Another possible reason for having access denied is if you have your Internet Browser security settings set too high. The system relies on being able to send you a cookie, a small and harmless piece of computer code that identifies you to our server. If your security settings are set to reject cookies, the server will not recognise you, and you will not be able to access the site.
   
   To change security settings in Internet Explorer:
   From the 'Tools Menu' select 'Internet Options'. Then select the 'Security' tab. Ensure that the security for your Internet access is not set higher than the default setting, which is medium. If you have a specific reason for wanting a higher security setting for internet access, there is an option to select lower security settings for trusted sites. Simply click on the trusted sites icon, add vetnurse.co.uk and set the security settings to default. Owners of more recent versions of Internet Explorer will also see a Privacy tab in the Internet Options box. This should be set at the default when visiting this site.
   
   To change security settings in Netscape:
   From the 'Edit' Menu, select 'Preferences'. Double click on 'Security and Privacy'. Select 'Cookies' from the drop down menu and enable cookies.